ICT4C Support

The ICT4C Support team provide a range of resources which can be helpful in identifying and repairing faults and issues.

If however you have any further queries, or feel like one of our services has let you down, then please do not hesitate to get in touch so that we can try and fix things.

The support team is available from 08:00-18:00 Monday to Friday and we will acknowledge receipt of your issue within 24hrs. Rest assured that your issue will be fully investigated and a response will be received within 3 working days.

Contact Us

ICT4Collaboration
1200 Century Way
Thorpe Park Business Park
Leeds
LS15 8ZA

0300 303 89 50
support@ict4c.co.uk

 Renewal and Expiry

Our agreement states that we will issue domain renewals at least 28 days prior to expiry, with a response expected within 14 days.

Complaints Process

We endeavour to continue improving our services, and your feedback is greatly valued. If you would like make a formal complaint then please contact us at the address/phon number above or on  support@ict4c.co.uk

  1. When the manager has received your complaint, they will acknowledge it within two working days.
  2. We will then fully investigate your complaint and aim to respond within 10 working days.
  3. If the situation requires a longer investigation, we will contact you within 10 working days to inform you of this and let you know when you can expect our response.
  4. Your complaint will also be kept on file to enable us to monitor the number and types of complaints we receive.

If you are not satisfied with the response that you have received from the department manager then you have a period of 20 working days, from the date of our response, to make an escalated complaint to the Head of Commercial and Professional Services. If we do not receive an escalated complaint within 20 working days, we will consider the case to have been resolved.